topic Re: Sheltered housing bungalows in Sky Q

Sheltered housing bungalows

Discodavy — Sat, 08 Feb 2025 21:07:52 GMT

I've moved into a new bungalow (sheltered housing type) 8/2/25 and put through move home on sky but engineer visit isn't untill 19/2/25 so have no internet or sky tv and aerial signal isn't working for my tv so tried a indoor aerial to do till the engineer visit but to no avail as still no tv channels, when I have asked a neighbour tonight if they had any issues with built in aerial they didn't but said sky won't put broadband and sky tv into these bungalows as they have pull cords is this true? As don't want to wait another two weeks with no internet for them to say they can't install it when I done the house move on the site it went through no problem and they sent me a new conversion kit cable for the router? It's sky Q I have the now

Re: Sheltered housing bungalows

TimmyBGood — Sat, 08 Feb 2025 21:12:21 GMT

@Discodavy

No-one here can advise how Openreach (not Sky) may or may not be able to get optical cable into your property for broadband access.

Sky Q requires a satellite dish signal.

Re: Sheltered housing bungalows

TimmyBGood — Sat, 08 Feb 2025 21:13:06 GMT

@Discodavy

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Sheltered housing bungalows

Discodavy — Sat, 08 Feb 2025 21:30:22 GMT

We do already have the bt grey box already installed in the main utilities cupboard and phone sockets in living room by the aerial sockets this is a new built house were the first residents in it

Re: Sheltered housing bungalows

MightyQuinn — Sat, 08 Feb 2025 21:41:34 GMT

Hi @Discodavy I'm guessing that they are referring to the safety alarms. If this is the case, then it applies to all ISPs (not just Sky) on the Openreach networks. There is a stop sell on the old ptsn exchange network, with ALL providers now providing telephone delivery via the broadband router. My guess is the alarms only work on the old ptsn network. They will have to modernise those alarms soon before the switch off in the next year or so.