topic Joined sky B-road band and now sky Q box keeps disconnecting . in Sky Q

Joined sky B-road band and now sky Q box keeps disconnecting .

Gibbo7508 — Fri, 07 Feb 2025 15:45:32 GMT

Joined Sky Broadband on 14/1. Set it all up! Q box connection for 24hrs and then completely disconnected itself! 8 days days later 22/1 Sky tv engineer came got it back up and running!

12hrs later Q box disconnected again!

Hours spent on the phone with 5 different experts! 14 days later 5/2 another Sky tv engineer visited got it up and running again! The Q box is hard wired in! 1am this morning the Q box disconnects from the internet and won't connect AGAIN! Why can't Sky fix this issue? We had no issues prior to changing broadband provider!

Re: Joined sky B-road band and now sky Q box keeps disconnecting .

Greenfingers001 — Sat, 08 Feb 2025 09:27:15 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Joined sky B-road band and now sky Q box keeps disconnecting .

Lisa-P1987 — Mon, 10 Feb 2025 10:22:48 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Joined sky B-road band and now sky Q box keeps disconnecting .

Chodley — Mon, 10 Feb 2025 12:24:42 GMT

Is wifi disabled on the box?