topic Re: New Sky Q Customer in Sky Q

New Sky Q Customer

Gummo1 — Fri, 07 Feb 2025 12:32:38 GMT

It doesn't seem possible to get a TV pack without Netflix and its £4.50pm charge - am I correct?

Re: New Sky Q Customer

SKY1992bf — Fri, 07 Feb 2025 12:45:51 GMT

@Gummo1 That's correct the basic tier of Netflix is included as standard and can't be separated

Re: New Sky Q Customer

Daniel0210 — Fri, 07 Feb 2025 13:03:28 GMT

@Gummo1

You can still take out a Sky Q subscription without Netflix. My son did it just before Christmas.

Re: New Sky Q Customer

Gummo1 — Fri, 07 Feb 2025 13:07:42 GMT

Over the phone? No option on-line.

Re: New Sky Q Customer

Daniel0210 — Fri, 07 Feb 2025 13:08:47 GMT

@Gummo1

My son subscribed over the phone and it was painless.

Re: New Sky Q Customer

TimmyBGood — Fri, 07 Feb 2025 17:09:56 GMT

@Gummo1

It's 'Sky Signature' that doesn't have Netflix.

'Ultimate TV' has bundled Netflix Standard with Adverts.

Re: New Sky Q Customer

Gummo1 — Fri, 07 Feb 2025 23:50:50 GMT

When I checked out the Sky Signature sign-up process today, the second half of the screen offered 3 options to upgrade to Ultimate. The Netflix 'option' - with ads, couldn't be deselected and following screens displayed a charge of £4.50pm for that.

When I looked tonight, the options screen had disappeared.

Re: New Sky Q Customer

Gummo1 — Fri, 07 Feb 2025 23:56:41 GMT

Correction: The options screen is still there but there's no way to see the £4.50 Netflx charge itemised any more.

Re: New Sky Q Customer

TimmyBGood — Sat, 08 Feb 2025 08:26:38 GMT

@Gummo1

I suspect subscription to Signature requires phoning, and isn't in the online path.

Re: New Sky Q Customer

lettice — Sat, 08 Feb 2025 08:58:32 GMT

You will need to phone to get the Ultimate TV pack (Netflix) removed.

Re: New Sky Q Customer

Gummo1 — Sun, 09 Feb 2025 15:06:20 GMT

Thanks everyone for your kind advice.