topic Re: Sky wanting q mini box back in Sky Q

Sky wanting q mini box back

Artydee — Fri, 07 Feb 2025 11:32:35 GMT

I have recently renewed a new contract and have received packaging requiring me to send the mini q box back.

I have kept multi room on the new contract so I obviously need this.

Do you think it's ok to Just ignore this request? I'm worried they will charge for not returning, but really can't face the customer services line again. Thanks in advance for any help.

Re: Sky wanting q mini box back

Daniel0210 — Fri, 07 Feb 2025 11:34:45 GMT

@Artydee

What changes, if any did you make when renewing?

Re: Sky wanting q mini box back

Artydee — Fri, 07 Feb 2025 15:20:38 GMT

I removed movies and sports and changed broadband to fibre, but kept multiroom . Thanks

Re: Sky wanting q mini box back

Daniel0210 — Fri, 07 Feb 2025 15:27:19 GMT

@Artydee

Did you discuss dropping Multiscreen (Multiroom is Sky+ terminology) at any point during the negotiation? It might be worth calling again as you've actually received the return packaging.

Re: Sky wanting q mini box back

Artydee — Fri, 07 Feb 2025 16:00:50 GMT

No, I never said I wanted to remove it. I'll give them a call. Thanks for your help.