https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Q-equipment/m-p/4903342#M686773 <P>We have cancelled Sky and received the box to return the equipment.</P><P>On our main box we have completed a factory reset, but our mini box wasn't working properly so have been unable to do the same on this one.</P><P>Are these 'wiped' on return to Sky, as the mini box will still be logged into other apps?</P><P>Thanks</P> Thu, 06 Feb 2025 12:55:36 GMT LindseyC1 2025-02-06T12:55:36Z https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Q-equipment/m-p/4903342#M686773 <P>We have cancelled Sky and received the box to return the equipment.</P><P>On our main box we have completed a factory reset, but our mini box wasn't working properly so have been unable to do the same on this one.</P><P>Are these 'wiped' on return to Sky, as the mini box will still be logged into other apps?</P><P>Thanks</P> Thu, 06 Feb 2025 12:55:36 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Q-equipment/m-p/4903342#M686773 LindseyC1 2025-02-06T12:55:36Z https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Q-equipment/m-p/4903621#M686807 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4324244">@LindseyC1</a>&nbsp;wrote:<BR /> <P>We have cancelled Sky and received the box to return the equipment.</P> <P>On our main box we have completed a factory reset, but our mini box wasn't working properly so have been unable to do the same on this one.</P> <P>Are these 'wiped' on return to Sky, as the mini box will still be logged into other apps?</P> <P>Thanks</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4324244">@LindseyC1</a>&nbsp;yes Sky normally refurbish all the boxes before they are reused&nbsp;</P> Thu, 06 Feb 2025 16:42:03 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-Sky-Q-equipment/m-p/4903621#M686807 Laing1 2025-02-06T16:42:03Z