topic Re: Reposition my satellite dish in Sky Q

Reposition my satellite dish

Pauline+p — Thu, 06 Feb 2025 10:18:23 GMT

Please just put me through to a human or link to book an engineer. I need my satellite dish moving due to building works in my home!!!! I have been going in circles with virtual assistant and forums that don't tell you how to actually speak to someone !

Re: Reposition my satellite dish

stejo — Thu, 06 Feb 2025 10:32:29 GMT

Save yourself the hassle and contact a local dish/aerial company and have them move it. Sky will charge you to do it when and if you get through to someone.

Re: Reposition my satellite dish

GD1 — Thu, 06 Feb 2025 10:33:22 GMT

@Pauline+p In case you're not aware this is a customer helps customer community, we can't put you through to a Customer Advisor via this route.

If you require a dish repositioning you'll need to persist in calling, there will be a fee to pay, or alternatively employ the services of a local installer to do this.

Re: Reposition my satellite dish

Pauline+p — Thu, 06 Feb 2025 14:06:38 GMT

I would call them if I could and had a number. I finally managed to get a real person on chat and started to get some progress then I lost the chat and link and can't get back into it. Brenda who was trying to help on chat in other end was going to resolve my issue before I lost the link. They have my account details, email address and phone number, why does no one come back to you. I think I will just cancel my package and see how long it takes for them to contact me then !

Re: Reposition my satellite dish

daveNOS — Thu, 06 Feb 2025 14:25:16 GMT

@Pauline+p wrote:
I would call them if I could and had a number. I finally managed to get a real person on chat and started to get some progress then I lost the chat and link and can't get back into it. Brenda who was trying to help on chat in other end was going to resolve my issue before I lost the link. They have my account details, email address and phone number, why does no one come back to you. I think I will just cancel my package and see how long it takes for them to contact me then !

@Pauline+p If you cancel then Sky probably won't contact you at all, if all you want is your dish moving then your better off paying for it to be done by a local independent engineer, Sky won't do it for free and the wait time for that could be considerable due to the shortage of installers and the workload after the recent storm.

Re: Reposition my satellite dish

Pauline+p — Thu, 06 Feb 2025 14:41:59 GMT

I don't expect it to be done for free, I said I would pay the £60. I pay SKY quite a lot each month for a service over many years and expect better customer support than being made to feel like this. Spending my whole day trying to speak to someone.

Re: Reposition my satellite dish

TimmyBGood — Thu, 06 Feb 2025 14:50:02 GMT

@Pauline+p

Recent posts suggest there could be a very long wait for an appointment date even if you persist in getting through to Sky. An independent contractor might well be much quicker.

Re: Reposition my satellite dish

Daniel0210 — Thu, 06 Feb 2025 14:58:00 GMT

@Pauline+p wrote:

I would call them if I could and had a number.

@Pauline+p

For future reference, to call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.

Any calls to Sky will initially be automated which may try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.