topic Re: Sony Bravia KD-85X85J HDR Error - UH021 in Sky Q

Sony Bravia KD-85X85J HDR Error - UH021

Clobberhand — Tue, 04 Feb 2025 22:25:18 GMT

Can anyone help with a HDR 10 bit problem?

I have 8 bit enabled, but whenever I try and change to 10 bit, I get Error: UH021. It is saying my TV is incompatible, however I have the HLG and HDR10 options on the TV settings (have tried changing to HLG to no avail - still only allows 8-bit).

I have swapped the HDMI and have the pink tipped Sky lead installed. Have also tried a couple of different HDMI ports to rule that out too.

Q Box is HW ver - 32B107

TV - Bravia KD-85X85J

So I believe I tick all the boxes required, could I have a fault or I am I just being a derp?

Cheers.

Re: Sony Bravia KD-85X85J HDR Error - UH021

GD1 — Wed, 05 Feb 2025 00:35:35 GMT

@Clobberhand Is there an option within your TV settings for Deep Colour, Enhanced Colour are any variation of this? If so it would need to be enabled, check the user manual as this should have a refeyto external devices using HDR.

Re: Sony Bravia KD-85X85J HDR Error - UH021

nigea99 — Wed, 05 Feb 2025 06:33:53 GMT

@GD1 wrote:

@Clobberhand Is there an option within your TV settings for Deep Colour, Enhanced Colour are any variation of this? If so it would need to be enabled, check the user manual as this should have a refeyto external devices using HDR.

@Clobberhand As @GD1 mentions I think that on Sony the setting needed on the HDMI is 'Enhanced'

Re: Sony Bravia KD-85X85J HDR Error - UH021

MightyQuinn — Wed, 05 Feb 2025 07:52:49 GMT

Hi @Clobberhand On your TV, Settings-> Channels & Inputs -> External inputs -> HDMI signal format-> HDMI x -> Enhanced format.

Re: Sony Bravia KD-85X85J HDR Error - UH021

Clobberhand — Wed, 05 Feb 2025 21:41:50 GMT

Worked a treat @MightyQuinn my Eskimo friend! Thank you kindly.

Cheers also to @nigea99 and @GD1 for the steers in the right direction 🙂