topic Re: No channels in Sky Q

No channels

Derek1983 — Wed, 05 Feb 2025 20:49:58 GMT

All channels were working perfectly on the tv attached to the minibox. Then no channels and a message on the screen: "Please scan channels. No channels have been installed. Please scan channels via the TV menu."

All channels working perfectly on the TV attached to the main Sky Box.

Re: No channels

PandJ2020 — Wed, 05 Feb 2025 21:01:28 GMT

That message is coming from your TV, not the mini.

Ensure the TV input is set to the correct HDMI source. Hitting the Sky(or home) button on the remote may send a CEC signal to select it automatically.

Re: No channels

Mark39 — Wed, 05 Feb 2025 21:01:52 GMT

That's a message from your TV, not from your Mini box. In the first instance, check that your TV is switched to the HDMI input that your Mini box is connected to. If that's ok, try restarting your Mini by switching off at the plug for a minute or so.

Re: No channels

GD1 — Wed, 05 Feb 2025 21:02:57 GMT

@Derek1983 That's a TV message anbd nithing to do with Sky Q or the minis, you'll need tio use the TV remote to select the correct HDMI input for the mini

Re: No channels

oldfella — Wed, 05 Feb 2025 21:03:38 GMT

@Derek1983 wrote:

All channels were working perfectly on the tv attached to the minibox. Then no channels and a message on the screen: "Please scan channels. No channels have been installed. Please scan channels via the TV menu."

All channels working perfectly on the TV attached to the main Sky Box.

Hi @Derek1983

Looks like you have switched your television set to the TV Tuner instead of the HDMI input connected to your Q box.

Yse your television set remote (or the Q remote) to cycle through the television setninputs