https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902138#M686569 <P>Sky are replacing my main Sky q box DPD are delivering it and it says to have my old box ready for pick up ( exchange) do I need to wrap this up or do they just take the box</P> Wed, 05 Feb 2025 03:21:54 GMT Willow 2025-02-05T03:21:54Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902138#M686569 <P>Sky are replacing my main Sky q box DPD are delivering it and it says to have my old box ready for pick up ( exchange) do I need to wrap this up or do they just take the box</P> Wed, 05 Feb 2025 03:21:54 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902138#M686569 Willow 2025-02-05T03:21:54Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902151#M686574 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323234">@Willow</a>&nbsp;</P> <P>The DPD driver will place the faulty box and lead in the packaging the new one arrives in. Don't forget to&nbsp;<STRONG>remove the viewing card&nbsp;</STRONG>from the faulty device.&nbsp;</P> Wed, 05 Feb 2025 05:24:28 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902151#M686574 Daniel0210 2025-02-05T05:24:28Z https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902195#M686584 <P>And make sure you swap the power supply too in case it's the other type (internal vs extrrnal)</P> Wed, 05 Feb 2025 07:53:35 GMT https://helpforum.sky.com/t5/Sky-Q/Replacement-Sky-q-box/m-p/4902195#M686584 Chodley 2025-02-05T07:53:35Z