topic SKY Q to Denon AVC-X3700H issue in Sky Q

SKY Q to Denon AVC-X3700H issue

Razzler — Tue, 04 Feb 2025 11:50:46 GMT

Hi, for 4 years now I have a SKY Q set up with the main box direct fed into my Denon AVC-X3700H amp, and from amp to a SAMSUNG QE65Q75TATXXU.... all has worked faultlessly until I turned the TV on Saturday PM and I just keep loosing picture and sound for 5 to 10 seconds then it comes back on for 10 to 30 seconds and off again...

I have a xbox running through the amp also and the remains fine....

I have changed cables from the sky to the amp, and tried different input HDMI ports into the amp and no difference, same problem.

Had the sky engineer around this morning, nice chap... he thinks its a resolution issue, we plugged the sky box direct into the tv and it works fine, no loss of picture or sound....

However I have a media wall where all cables are hidden and its quite a big job to re-feed cables etc..

What on earth could have happend, I am pretty sure the TV nor the amp had any firmware updates between Friday night (when it remained fine) through to Saturday PM?

Re: SKY Q to Denon AVC-X3700H issue

Razzler — Wed, 05 Feb 2025 08:09:09 GMT

Just incase anyone else suffers the same issue, after trying many things I did a hard reset on the TV and it seems to have solved the problem... how bizarre..

Re: SKY Q to Denon AVC-X3700H issue

cuke — Wed, 05 Feb 2025 10:36:08 GMT

@Razzler wrote:
Hi, for 4 years now I have a SKY Q set up with the main box direct fed into my Denon AVC-X3700H amp, and from amp to a SAMSUNG QE65Q75TATXXU.... all has worked faultlessly until I turned the TV on Saturday PM and I just keep loosing picture and sound for 5 to 10 seconds then it comes back on for 10 to 30 seconds and off again...

I have a xbox running through the amp also and the remains fine....

I have changed cables from the sky to the amp, and tried different input HDMI ports into the amp and no difference, same problem.

Had the sky engineer around this morning, nice chap... he thinks its a resolution issue, we plugged the sky box direct into the tv and it works fine, no loss of picture or sound....

However I have a media wall where all cables are hidden and its quite a big job to re-feed cables etc..

What on earth could have happend, I am pretty sure the TV nor the amp had any firmware updates between Friday night (when it remained fine) through to Saturday PM?

Unfortunately Denon devices don't play nicely with some TV's it seems and their name, plus Sonos, seem to come up frequently with compatibility issues on the AV forums I frequent. A reset of the tv probably cleared out the tv's hdmi cache.