topic Re: Access apps in Sky Q

Access apps

Polly20_25 — Mon, 03 Feb 2025 10:55:25 GMT

I have no satellite signal following storm and have an engineer booked for 14th Feb but yesterday all my apps and recordings are now showing that I need a satellite signal which i have been able to use them up until now.

Re: Access apps

TimmyBGood — Mon, 03 Feb 2025 10:57:52 GMT

@Polly20_25

Unfortunately that does happen: Sky satellite platforms require a periodic subscription verification which arrives over the dish.

Re: Access apps

nigea99 — Mon, 03 Feb 2025 10:59:07 GMT

@Polly20_25 wrote:

I have no satellite signal following storm and have an engineer booked for 14th Feb but yesterday all my apps and recordings are now showing that I need a satellite signal which i have been able to use them up until now.

hi @Polly20_25

Unfortunately that is the case.

THe SKY Q boxes need a periodic 'Keep alive' signal sent via Satellite which your box can't get until the signal is restored.

The boxes work until the next signal is due, so like yours did, work for a while thenwhen the authorisation signal is not received they shut down for everything

Re: Access apps

Polly20_25 — Mon, 03 Feb 2025 11:00:47 GMT

Oh really thanks for that I will just have to wait 2 weeks for the engineer then so 😫

Re: Access apps

Invisiblename — Mon, 03 Feb 2025 12:05:58 GMT

@Polly20_25 wrote:
Oh really thanks for that I will just have to wait 2 weeks for the engineer then so 😫

If youv'e got a PC or tablet, you could use the Sky Go app