topic Awaiting Qbox install 25th February unacceptable in Sky Q

Awaiting Qbox install 25th February unacceptable

Nelson101 — Sun, 02 Feb 2025 21:38:51 GMT

Returned stream puck picture quality unacceptable 25th January install Qbox

21st February? Why so long? Absolutely

Nonsense. Can't find my details every time I phone. Good business alumni

Re: Awaiting Qbox install 25th February unacceptable

PandJ2020 — Sun, 02 Feb 2025 21:39:51 GMT

The next available engineer one presumes. The recent storm has created rather a backlog...

Re: Awaiting Qbox install 25th February unacceptable

stereohaven — Sun, 02 Feb 2025 22:05:49 GMT

@Nelson101

If you have everything in place from a previous Sky Q installation (dish, cables etc.), and you feel comfortable doing so when it arrives, you can ask if Sky will send you the hardware for self install.

Asking very nicely helps, but if they do agree to send it out and you have issues which require an engineer, you will probably be waiting even longer.

Obviously not an option if this is a first time install.

Re: Awaiting Qbox install 25th February unacceptable

Chodley — Sun, 02 Feb 2025 22:19:57 GMT

Alumni? Do you mean acumen?

Re: Awaiting Qbox install 25th February unacceptable

Daniel0210 — Mon, 03 Feb 2025 05:31:06 GMT

@Nelson101

My son signed up for Sky Q and Sky fttp on 23 November and the Sky Q was installed on 23 December so there was a month delay even before the recent storms. It has become the norm.

Re: Awaiting Qbox install 25th February unacceptable

Ellie_TV — Mon, 03 Feb 2025 08:53:48 GMT

@Nelson101 wrote:
Returned stream puck picture quality unacceptable 25th January install Qbox
21st February? Why so long? Absolutely
Nonsense. Can't find my details every time I phone. Good business alumni

Sky have cut a lot of Q installer jobs in the past year:

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services-13060106

So there aren't the same numbers of engineers capable of installing Sky Q as there were a few years ago.

You may get a quicker installation if you pay a local independent satellite engineer.

Re: Awaiting Qbox install 25th February unacceptable

Daniel0210 — Mon, 03 Feb 2025 10:20:54 GMT

@Ellie_TV wrote:
You may get a quicker installation if you pay a local independent satellite engineer.

@Nelson101

The above might be correct for a repair but for a new installations the Sky engineer brings the Sky Q box, remotes, mini boxes and if necessary a dish when they come to install it.