topic SKY Returns - Reset Box? in Sky Q

SKY Returns - Reset Box?

SamuelH6 — Sun, 02 Feb 2025 13:20:45 GMT

Hi everyone,

My Sky Contract comes to an end tomorrow. Sky said they will send return packaging on 4th February. Do I need to do a factory reset on the box before I return it?

Re: SKY Returns - Reset Box?

Daniel0210 — Sun, 02 Feb 2025 13:28:05 GMT

@SamuelH6

No. There is nothing on there that needs deleting.

Re: SKY Returns - Reset Box?

SamuelH6 — Sun, 02 Feb 2025 13:33:22 GMT

Thanks @Daniel0210. I'll just disconnect everything then.

Re: SKY Returns - Reset Box?

Daniel0210 — Sun, 02 Feb 2025 13:34:23 GMT

@SamuelH6 wrote:

Sky said they will send return packaging on 4th February.

@SamuelH6
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: SKY Returns - Reset Box?

SamuelH6 — Sun, 02 Feb 2025 13:36:39 GMT

Thanks. It says on my account that packaging will arrive on 4th or thereabouts. In any case if it's not here next week I'll source my own.

Re: SKY Returns - Reset Box?

Ajaxajax — Fri, 01 Aug 2025 10:59:52 GMT

not strictly true I'm afraid. What about passwords for all the 3rd party streaming services - like netflix, prime, iplayer, etc