topic Re: Sky dish down terrible customer service in Sky Q

Sky dish down terrible customer service

EndaG — Sun, 02 Feb 2025 09:11:01 GMT

Hi there, my Sky dish came down due to the recent storm. I have contacted SKy on multiple occasions - they haven't been able to give me a date on when I can expect an engineer to visit, and on multiple occasions told me they would contact me back to give me an update. I have not heard a thing and need to continue chasing them to no avail which is extremely customer frustrating, time consuming and costly.

I find it totally unacceptable given the money paid to them monthly that the service is so bad. I'd like an answer from SKy and curious to know if anyone else had such issues?

Re: Sky dish down terrible customer service

TimmyBGood — Sun, 02 Feb 2025 10:50:19 GMT

@EndaG

Several posts in this forum have reported extremely long waits for either Q installation or dish realignment: realistically Sky has been open about its reduction of the historic van-and-ladder workforce as consumers shift to online content delivery and in anticipation of the eventual end of satellite broadcasting.

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services

Re: Sky dish down terrible customer service

GD1 — Sun, 02 Feb 2025 09:51:38 GMT

@EndaG You won't get an answer from Sky via the community, but as @TimmyBGood indicates since the severe storms you are only one of 1000's of customers up & down the country requiring an engineer visit due to dish misalignment and there isn't enough to get around to everyone within a shorter space of time.

You could however, at your own cost, employ the services of an independent installer, if indeed any are available.

Re: Sky dish down terrible customer service

nigea99 — Sun, 02 Feb 2025 10:14:14 GMT

Hi @EndaG

I have escalated your post to a SKY support team, who, hopefully, will be in touch - hopefully they can find out what the problems in scheduling a visit are & advise

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sky dish down terrible customer service

Mr+Flibbles+86 — Sun, 02 Feb 2025 10:34:04 GMT

Thanks for escalating this. We’ve sent an invite to chat.