topic Re: Sky Equipment Return - How long to process? in Sky Q

Sky Equipment Return - How long to process?

Anonymous — Tue, 28 Jan 2025 12:31:35 GMT

Hi, I left Sky Broadband in December and as requested I returned the Sky Hub with the packaging Sky sent out.

It says via Royal Mail Tracking that it was successfully delivered on 20/01/25 to the address provided but on the website under 'Orders' it still says it's on its way back, how long does it usually take to process and reflect on my account?

I really hope it hasn't been lost at the processing place. I attached my Sky account number to the Sky Hub and also included the original letter that was sent out requesting the return of equipment.

I don't want to be charged £50+ for something I sent back as instructed.

Re: Sky Equipment Return - How long to process?

SKY1992bf — Tue, 28 Jan 2025 12:36:37 GMT

@Anonymous It doesn't reflect anywhere I'm afraid

providing you obtained proof of postage and keep it safe and indefinitely you are covered in the event you receive non return fee notices

should you receive them post back here and we can get you some help to resolve it

Re: Sky Equipment Return - How long to process?

Daniel0210 — Tue, 28 Jan 2025 12:54:09 GMT

@Anonymous wrote:

how long does it usually take to process and reflect on my account?

@Anonymous

Unipart are taking a number of weeks to process returns I'm afraid.

Re: Sky Equipment Return - How long to process?

Anonymous — Wed, 29 Jan 2025 09:15:07 GMT

Checked last night and it had been updated, so all is good now.