Network/ connectivity issues

Gaz+j46 — Tue, 28 Jan 2025 20:34:47 GMT

I'm having trouble connecting my sky q box and subsequently 3 mini boxes to my zen broadband network which uses a Fritz hub

Re: Network/ connectivity issues

oldfella — Tue, 28 Jan 2025 21:42:56 GMT

@Gaz+j46 wrote:

I'm having trouble connecting my sky q box and subsequently 3 mini boxes to my zen broadband network which uses a Fritz hub

Hi @Gaz+j46

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Re: Network/ connectivity issues in Sky Q

Network/ connectivity issues

Re: Network/ connectivity issues