topic Re: Mini Box keeps disconnecting in Sky Q

Mini Box keeps disconnecting

arriva1 — Mon, 27 Jan 2025 15:10:21 GMT

Hi, I'm at whits end with our sky q.
Our mini boxes keep losing connection to the main Sky Q 2TB box. Will have picture and sound for 10 secs to maybe a minute then drops out for no reason. Then comes back on and does the same thing.

We've tried resetting all the boxes, broadband. checked and updated the boxes. Tried mini boxes in different locations (previously work fine). Any ideas?

Re: Mini Box keeps disconnecting

Greenfingers001 — Tue, 28 Jan 2025 09:54:56 GMT

Hi there @arriva1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147