topic Moving home checking availability does not work in Sky Q

Moving home checking availability does not work

Andy_Penny — Mon, 27 Jan 2025 15:45:52 GMT

I am moving home and when I enter the postcode, the "checking availability" page just scrolls and scrolls and scrolls... I have tried on both sky.com and the phone app, but get the same result - I left it running for an hour, but still nothing. I want to speak to a real person, but cannot find a phone number for Sky anywhere - I do not have sky mobile or talk and the "need more help" option seems to have been removed. Thanks.

Re: Moving home checking availability does not work

PandJ2020 — Mon, 27 Jan 2025 15:48:45 GMT

@Andy_Penny wrote:
the "need more help" option seems to have been removed

Works for me here: https://www.sky.com/help/home

Re: Moving home checking availability does not work

smo2 — Sat, 15 Mar 2025 21:44:18 GMT

@Andy_Penny did you get anywhere with this?

Same situation for me with the Sky website stuck on "Checking availability" for a recently built property (was that your situation).

Re: Moving home checking availability does not work

watto1221 — Wed, 19 Mar 2025 15:58:17 GMT

same for me on a new build property

Re: Moving home checking availability does not work

TimmyBGood — Wed, 19 Mar 2025 18:48:45 GMT

@smo2 @watto1221

For Sky to offer service the address needs to have been on the Royal Mail PAF database long enough for it to have been picked up by the Sky sales database.

Also note that on some new build sites, Sky and other Openreach ISPs are effectively blocked by the developer having an exclusive deal with an altnet ISP.

Re: Moving home checking availability does not work

Andy_Penny — Thu, 20 Mar 2025 08:57:17 GMT

Turns out the entire estate (300+houses) is tied to FibreNest who hold a monopoly. Doesn't seem right or fair!