topic Re: Apps disappeared from Sky Q in Sky Q

Apps disappeared from Sky Q

Sarah6Times — Sun, 26 Jan 2025 20:18:05 GMT

When we go to apps on Sky Q box they have all disappeared how do I getthem back on there?

Re: Apps disappeared from Sky Q

Laing1 — Sun, 26 Jan 2025 20:24:07 GMT

@Sarah6Times wrote:
When we go to apps on Sky Q box they have all disappeared how do I getthem back on there?

@Sarah6Times Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt work

then

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Apps disappeared from Sky Q

Sarah6Times — Tue, 28 Jan 2025 08:34:42 GMT

Thankyou. We had to refresh apps as instructed in engineer mode. But it worked after a while!!

Great shout and much appreciated