topic Reimbursement for loss of channels in Sky Q

Reimbursement for loss of channels

Anonymous — Sun, 26 Jan 2025 12:44:25 GMT

I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

Re: Reimbursement for loss of channels

TimmyBGood — Sun, 26 Jan 2025 12:49:47 GMT

@Anonymous

There's no obligation for them to do so: Ofcom has a compensation scheme for broadband and voice telephony because those are regarded by government as critical service, while subscription television is not.

Any individual customer can attempt to negotiate a goodwill gesture.

Re: Reimbursement for loss of channels

Daniel0210 — Sun, 26 Jan 2025 13:02:28 GMT

@Anonymous

And if it is weather related as you have stated there's not a lot of blame to be attached to Sky, or TNT for that matter.

Re: Reimbursement for loss of channels

best+of+the+best — Sun, 26 Jan 2025 16:15:32 GMT

@Anonymous wrote:
I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

Not sure why you need to be reimbursed have you tried the Discovery+ app for the events you have missed?

Check the TV guide via the app simple

Re: Reimbursement for loss of channels

oj01 — Sun, 26 Jan 2025 16:41:15 GMT

@Anonymous wrote:
I presume Sky will reimburse us for the period of time we've lost channels. According to the Help section it's a broadcaster issue when channels go down individually. We've lost TNT Sports for the 3rd time this week cause of weather and are missing events we got TNT to watch. So I expect as other channels are ok and TNT is the issue Sky will reimburse us for the period of time its been down.

Sounds like your dish is slightly out of alignment.