topic Re: Sky down since storm in Sky Q

Sky down since storm

Bruce2 — Sat, 25 Jan 2025 21:33:58 GMT

My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

Re: Sky down since storm

oldfella — Sat, 25 Jan 2025 21:40:04 GMT

@Bruce2 wrote:

My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

Hi @Bruce2

Live TV comes via the dish.

On Demand, Apps and Catch up are via Broadband.

Re: Sky down since storm

Invisiblename — Sat, 25 Jan 2025 22:42:55 GMT

@Bruce2 wrote:
My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

Sounds like your dish has been blown out alignment. You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.

Re: Sky down since storm

Lisa307 — Fri, 31 Jan 2025 20:59:02 GMT

Mine also & my neighbours. We are fibre broadband, not satellite based, no lines down, spoke to sky earlier this week, they said they would keep me updated by email. Absolutely no communication from them (5 days later). Their help lines were not getting through yesterday either. Shocking.

Re: Sky down since storm

Invisiblename — Fri, 31 Jan 2025 21:12:15 GMT

@Lisa307 wrote:
Mine also & my neighbours. We are fibre broadband, not satellite based, no lines down, spoke to sky earlier this week, they said they would keep me updated by email. Absolutely no communication from them (5 days later). Their help lines were not getting through yesterday either. Shocking.

Sorry, but what has this got to do with Sky Q satellite tv???

Re: Sky down since storm

Lisa307 — Fri, 31 Jan 2025 21:14:50 GMT

I'm just venting about the poor service from Sky after the storm, nothing to do with you, probably should have started a new thread thab reply to this one!