topic Re: No Satellite Connection since Storm in Sky Q

No Satellite Connection since Storm

AnnaHogan — Sat, 25 Jan 2025 19:40:11 GMT

My satelite / dish not connected since the storm

Re: No Satellite Connection since Storm

oldfella — Sat, 25 Jan 2025 19:44:28 GMT

@AnnaHogan wrote:

My satelite / dish not connected since the storm

Assume you have tried rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this,
Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: No Satellite Connection since Storm

PandJ2020 — Sat, 25 Jan 2025 19:47:20 GMT

Go outside and give your dish a wobble. Alternatively, follow this: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Re: No Satellite Connection since Storm

Invisiblename — Sat, 25 Jan 2025 22:48:43 GMT

@AnnaHogan wrote:
My satelite / dish not connected since the storm

Sounds like your dish has been blown out alignment. You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.