ITV + 1 Chanels

Anne+Tyrer — Sat, 25 Jan 2025 18:57:04 GMT

I have a no signal message on the ITV + 1 Chanels all other Chanels ok

Re: ITV + 1 Chanels

Daniel0210 — Sat, 25 Jan 2025 19:00:48 GMT

@Anne+Tyrer
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic ITV + 1 Chanels in Sky Q

ITV + 1 Chanels

Re: ITV + 1 Chanels