topic Re: My screen tells me ' This programme cannot be recorded' in Sky Q

My screen tells me ' This programme cannot be recorded'

Sherburn — Sat, 25 Jan 2025 14:18:34 GMT

My screen tells me 'This programme cannot be recorded ' if I press the record button on my Sky Q remote. The programmes I've tried are all in my package, there is enough space and my wifi is connected...good satellite signal? Any ideas out there

Re: My screen tells me ' This programme cannot be recorded'

Laing1 — Sat, 25 Jan 2025 14:41:24 GMT

@Sherburn wrote:

My screen tells me 'This programme cannot be recorded ' if I press the record button on my Sky Q remote. The programmes I've tried are all in my package, there is enough space and my wifi is connected...good satellite signal? Any ideas out there

?

@Sherburn Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: My screen tells me ' This programme cannot be recorded'

qwert0 — Sat, 25 Jan 2025 21:20:42 GMT

Not sure if this helps, but I had a similar situation when I tried to record an episode from a more recent series that I was following. It was simply showing as "available" to download/watch.

It turned out that the episode was only available in UHD, but I only had a subscription for HD. So was unable to record it. Hence a similar notification.