topic Re: No satellite signal in Sky Q

No satellite signal

Mildaa — Thu, 21 Dec 2023 14:19:23 GMT

Looks like my tv channels most of them not working like bbc ant etc.. does that have something to do with the storm?

Re: No satellite signal

PandJ2020 — Thu, 21 Dec 2023 14:27:39 GMT

@Mildaa wrote:
Looks like my tv channels most of them not working like bbc ant etc.. does that have something to do with the storm?

If the wind has moved your dish, yes.

Re: No satellite signal

Daniel0210 — Thu, 21 Dec 2023 14:55:24 GMT

@Mildaa

If it persists after the storms pass and possibly a “no satellite signal” message is displayed, firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

Re: No satellite signal

Bernie25 — Fri, 24 Jan 2025 15:25:44 GMT

I will need an engineer to check my own satellite dish up on d roof

Re: No satellite signal

Daniel0210 — Fri, 24 Jan 2025 15:32:44 GMT

@Bernie25 wrote:

I will need an engineer to check my own satellite dish up on d roof

@Bernie25
If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

There will be many others in the same boat after the storm so expect likely delays in getting through to an agent and the availability of an engineer.

edit: if your dish is on the roof this will cause extra problems/delays.