topic Sky Q WiFi issues in Sky Q

Sky Q WiFi issues

Hibby1875 — Fri, 24 Jan 2025 14:20:57 GMT

Every 2-3 days Sky Q saying it can't connect to internet. Sky mini seems to be connected to WiFi for a extra few hours then it won't connect either. I got to constantly reset - which doesn't always work. When I doesn't I have to end up reset/ confirm then looking for my network and putting in my password. I use Virgin WiFi. Never had any problems until the last few months. It's getting ridiculous there it's no longer stable as it used to be.
My internet WiFi is absolutely fine. Everything else that connects to it works fine always.

Re: Sky Q WiFi issues

Tom-W19 — Sat, 25 Jan 2025 15:33:21 GMT

Hi @Hibby1875

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147