topic Hayu freezing in Sky Q

Hayu freezing

Vixen3780 — Thu, 23 Jan 2025 20:36:54 GMT

Why can't I watch Hayu through sky? It constantly freezes. I've restarted the sky box, my connection is fine as I can watch the app on my phone no problem. I've refreshed my apps and it's still the same. Paying a lot of money for sky every month and can't even watch the apps

Re: Hayu freezing

Mr+Flibbles+86 — Fri, 24 Jan 2025 11:16:19 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hayu freezing

Tom-W19 — Sun, 26 Jan 2025 15:15:21 GMT

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Hayu freezing

Vixen3780 — Sun, 16 Feb 2025 02:17:55 GMT

Hi I didn't get any message from yourselves the app still constantly freezes. Not really acceptable when sky are charging a fortune every month then on top of that i pay my Hayu subscription!!!

Re: Hayu freezing

Vixen3780 — Sun, 16 Feb 2025 02:19:42 GMT

I had no invite from you and the app still doesn't work as it should

Re: Hayu freezing

Laing1 — Sun, 16 Feb 2025 13:01:36 GMT

@Vixen3780 wrote:

I had no invite from you and the app still doesn't work as it should

@Vixen3780 I have re-escalated this to sky for you

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014