topic Lost all signal, tests complete, engineer wait 2 weeks?! in Sky Q

Lost all signal, tests complete, engineer wait 2 weeks?!

Gigergojulas — Wed, 22 Jan 2025 22:34:42 GMT

Hoping someone can clarify..

We have progressively lost channels since before Christmas (starting with the BBC ones ironically!) through to total loss today.

The dish is on the front of the house and does not appear to have moved as is aligned the same as our neighbours.

Installation cables pre-date us moving into the property in 2013 and run roughly 20-25 meters from dish to box (round outside of house, in back wall, under carpet and along to TV unit).

I've done all the tests the Sky App asks me too but then through to book and engineer and the earliest appointment is 5th Feb??!!

Is this normal wait time to fix a fault? Seems excessive in todays day and age!

Re: Lost all signal, tests complete, engineer wait 2 weeks?!

PandJ2020 — Wed, 22 Jan 2025 22:39:10 GMT

@Gigergojulas wrote:
Is this normal wait time to fix a fault? Seems excessive in todays day and age!

Yes. Longer has been reported.

The movement is away from dish towards streaming so there are less engineers.

If you want it fixed quicker then you can pay a local firm.

Sky will consider a credit once it's fixed for the outage.

Re: Lost all signal, tests complete, engineer wait 2 weeks?!

Chodley — Wed, 22 Jan 2025 22:50:19 GMT

Excessive in 2005's day and age maybe

Entirely in keeping with today's

Re: Lost all signal, tests complete, engineer wait 2 weeks?!

Daniel0210 — Thu, 23 Jan 2025 04:41:13 GMT

@Gigergojulas
It’s also worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.