topic Re: Sending my sky box back But I can't walk to the post office and also need a label ???? in Sky Q

Sending my sky box back But I can't walk to the post office and also need a label ????

AppleX67 — Wed, 22 Jan 2025 15:54:08 GMT

I need to send my sky box back But I can't walk to the post office as to far and I don't have a label to send it back So how do I send it back as not very mobile????

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Mark39 — Wed, 22 Jan 2025 15:58:43 GMT

You can print your own returns label, and arrange for your package to be collected via the Royal Mail, as explained here:https://www.sky.com/help/articles/return-tv-broadband

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

AppleX67 — Wed, 22 Jan 2025 16:10:07 GMT

Thank you But I don't have a printer and I'm old school .ie :everything in writing 😁.so thank you kindly for your reply.

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Mark39 — Wed, 22 Jan 2025 16:12:00 GMT

Unless you can find a way of getting the parcel to the Post Office, you'll need to speak to Sky then, to ask them to send you the return label.

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Daniel0210 — Wed, 22 Jan 2025 16:18:22 GMT

@AppleX67

You've posted in the Sky+ board. Those boxes don't need returning so have you got a Sky Q box?

Re: Charged for returned equipment.

AppleX67 — Wed, 22 Jan 2025 17:03:06 GMT

I need to send my box back But i have no label and no I can't print a label either and post office to far to walk as I have mobility issues.I did post in the sky community But was told it was not the sky Q community in so many words But to me sky is sky and all I want is someone to come pick up my sky Q box and be done with it I'm not paying any fines so need help asap thank you 😁

Re: Charged for returned equipment.

nigea99 — Wed, 22 Jan 2025 17:23:15 GMT

@AppleX67 wrote:

I need to send my box back But i have no label and no I can't print a label either and post office to far to walk as I have mobility issues.I did post in the sky community But was told it was not the sky Q community in so many words But to me sky is sky and all I want is someone to come pick up my sky Q box and be done with it I'm not paying any fines so need help asap thank you 😁

hi @AppleX67

I have moved your original post to the SKY Q group & merged your latst post onto your original.

It isn't so much about which part of the community but SKY Q boxes are treated differently by SKY +/HD

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

AppleX67 — Wed, 22 Jan 2025 17:27:49 GMT

Thank you I haven't got a clue what or where But thank you .

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

nigea99 — Wed, 22 Jan 2025 17:29:50 GMT

@AppleX67 wrote:

Thank you But I don't have a printer and I'm old school .ie :everything in writing 😁.so thank you kindly for your reply.

hi @AppleX67

I have escalated your post to a SKY support team, who, hopefully, will be in touch - they may be able to advise if RM could possibly bring the label but I don't know - or discuss any other ways to help

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Mr+Flibbles+86 — Thu, 23 Jan 2025 09:03:48 GMT

Thanks for escalating this. We’ve sent an invite to chat.