topic Sky Mini Q in my remote garden room in Sky Q

Sky Mini Q in my remote garden room

Donners — Wed, 22 Jan 2025 16:58:43 GMT

My setup:

- Sky broadband (Fiber to house - Great speed!)

- Main Sky Q box with Ethernet connection

- Sky Q mini lounge and upstairs (No booster required)

- I also have a Deco X60 on a separate SSID for wifi around the house

All the above works great.

Whats New:

- Garden room about 100ft from the main Sky Q box

- Cat6 Ethernet running from Hub to Garden room

- Ethernet connection into Labtop with great speed

The Issue:

- I can not get the Sky mini box in the garden room to connect to the Sky Q box

- If the garden room Mini is connected to the ethernet cable, which is the same network as main Q box it still can not connect.

- Worse, once the mini is connected to Ethernet, it seems to "knock out" the other sky boxes.

- Knock out meaning, they lose connect to the network, requiring a reset. They sometime reconnect but needs multiple attempts and then fails again the following day. (Nightmare)

I know that the Sky Q mian box creates its own wifi , but I can not boost that 100ft.

Is there any guidance on how to get this configuration to work, or an I stuck with Boosters up he guarden.

I got this working before I upgraded the Sky Broadband hub to the latest MAX, so have Sky brought in something here to block this?

Re: Sky Mini Q in my remote garden room

Mr+Flibbles+86 — Thu, 23 Jan 2025 09:14:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Mini Q in my remote garden room

Chodley — Thu, 23 Jan 2025 09:35:02 GMT

Disable wifi on all the sky q boxes

Re: Sky Mini Q in my remote garden room

JP116 — Tue, 07 Oct 2025 18:55:08 GMT

Hi,

Same situation here although my garden isn't quite 100 feet. Please can. someone contact me to resolve this?

Re: Sky Mini Q in my remote garden room

Laing1 — Tue, 07 Oct 2025 19:08:39 GMT

@JP116 wrote:

Hi,

Same situation here although my garden isn't quite 100 feet. Please can. someone contact me to resolve this?

@JP116 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other so Sky won't contact you on the back of a post on here.