https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888578#M684759 <P>My remote keeps stopping working then sky q box freezing, have done all the factory resets etc. - anyone have any ideas? Thanks</P> Tue, 21 Jan 2025 19:31:09 GMT StevieD2 2025-01-21T19:31:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888578#M684759 <P>My remote keeps stopping working then sky q box freezing, have done all the factory resets etc. - anyone have any ideas? Thanks</P> Tue, 21 Jan 2025 19:31:09 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888578#M684759 StevieD2 2025-01-21T19:31:09Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888580#M684760 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4165954">@StevieD2</a>&nbsp;wrote:<BR /> <P>My remote keeps stopping working then sky q box freezing, have done all the factory resets etc. - anyone have any ideas? Thanks</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4165954">@StevieD2</a>&nbsp;</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Tue, 21 Jan 2025 19:33:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888580#M684760 oldfella 2025-01-21T19:33:19Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888581#M684761 <P>I did this, but thank you.&nbsp;</P> Tue, 21 Jan 2025 19:34:51 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-working-and-remote-freezing/m-p/4888581#M684761 StevieD2 2025-01-21T19:34:51Z