topic Re: BBC Iplayer sign-in code in Sky Q

BBC Iplayer sign-in code

Alternative+Defau — Tue, 21 Jan 2025 12:08:07 GMT

When I try to sign in to the BBC iplayer app on my Sky Q box it will not generate a code or QR code for the iplayer sign-in site. It just sits with a spinning circle.

I have tried the following with no success:

Reset by holding power button

Reset by disconnecting power

All 3 resets in the hidden settings menu

App refresh from the hidden menu

Re: BBC Iplayer sign-in code

Anonymous — Tue, 21 Jan 2025 12:31:32 GMT

@Alternative+Defau wrote:
When I try to sign in to the BBC iplayer app on my Sky Q box it will not generate a code or QR code for the iplayer sign-in site. It just sits with a spinning circle.

I have tried the following with no success:

Reset by holding power button
Reset by disconnecting power
All 3 resets in the hidden settings menu
App refresh from the hidden menu

Hi you will need to contact bbc iPlayer team to let them know the issue https://www.bbc.co.uk/iplayer/help/questions/need-more-help/live-chat

Re: BBC Iplayer sign-in code

Alternative+Defau — Wed, 22 Jan 2025 10:53:24 GMT

Thanks for the link.

I'm just waiting to hear back from them.

Re: BBC Iplayer sign-in code

Anonymous — Wed, 29 Jan 2025 10:25:19 GMT

@Alternative+Defau wrote:
Thanks for the link.

I'm just waiting to hear back from them.

Let me know if you get it fixed or get a reply from them

Re: BBC Iplayer sign-in code

Alternative+Defau — Wed, 29 Jan 2025 15:47:35 GMT

Initially I got the reply I was expecting - get in touch with Sky, it's their problem.

To be fair, after I replied to that message they have asked for more info to help investigate the problem. I'll update if I get any further.

Re: BBC Iplayer sign-in code

DocH — Thu, 15 Jan 2026 17:45:12 GMT

I am experiencing the same problem with the sign in code

BBC IPLayer team have not been able to resolve it yet

Has anyone found the solutIon?

Re: BBC Iplayer sign-in code

Alternative+Defau — Thu, 15 Jan 2026 19:44:52 GMT

The problem resolved itself when I upgraded my router from the small mobile broadband router supplied by EE to a larger 4g router from TP-Link.

Re: BBC Iplayer sign-in code

DocH — Thu, 15 Jan 2026 19:48:48 GMT

Thank you for your reply. I have just switched to a 4G EE mobile router. But the tv was still connected to BT Broadband when this happened...