topic Re: Disney plus error message in Sky Q

Disney plus error message

KMacLeod — Mon, 20 Jan 2025 23:23:34 GMT

my Disney+ doesn't seem to be working on my Sky anymore. I can log into it. Hit a program and ad will play but not the program itself. No instead I will get "something has gone wrong. Please try again later " message I've already contacted Disney. no one seems to know how to fix it over there And I've noticed that it's only gone wrong since Sky came out to fix my box but I don't know if that's related my Disney+ is working on my iPhone and my iPad just not my TV anyone else having this issue and how did you fix it

Re: Disney plus error message

lettice — Tue, 21 Jan 2025 05:49:05 GMT

In the first instance, try the following;

Restart your Sky Q box

Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
Plug in and switch your Sky Q box back on at the mains.
Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Refresh your Sky Q apps

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing. The refresh can take 24 hours to complete.

Read this Sky Q help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/articles/apps-on-sky-q-and-glass-basic-checks

Re: Disney plus error message

KMacLeod — Tue, 21 Jan 2025 16:57:57 GMT

Tried that sadly did not work still get the error message