topic Re: Problem finding sky q box on network in Sky Q

Problem finding sky q box on network

Rebecca272 — Mon, 25 Mar 2024 21:32:01 GMT

Tried everything and still not connecting but working fine up until an hour ago

Re: Problem finding sky q box on network

Ecosse — Mon, 25 Mar 2024 21:33:24 GMT

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

Re: Problem finding sky q box on network

Adubi — Wed, 10 Apr 2024 19:32:07 GMT

Just got a new contract and my second box not working ErrorMR104

Re: Problem finding sky q box on network

Adubi — Wed, 10 Apr 2024 19:38:05 GMT

Problem finding my sky Q box on the network

Re: Problem finding sky q box on network

Laing1 — Wed, 10 Apr 2024 19:46:36 GMT

@Adubi wrote:

Problem finding my sky Q box on the network

@Adubi Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box

Re: Problem finding sky q box on network

kadie+louise — Thu, 16 Jan 2025 04:38:12 GMT

I have this message daily I wish to resolve please help

Re: Problem finding sky q box on network

Chodley — Thu, 16 Jan 2025 07:49:41 GMT

On a mini?

Re: Problem finding sky q box on network

kadie+louise — Thu, 16 Jan 2025 07:51:24 GMT

Yp every night error mr104

Re: Problem finding sky q box on network

Chodley — Thu, 16 Jan 2025 21:05:04 GMT

Does the Q lose its internet connection too?

Re: Problem finding sky q box on network

kadie+louise — Fri, 17 Jan 2025 23:00:19 GMT

Sometimes but not like it us to before I got booster

Re: Problem finding sky q box on network

Chodley — Sat, 18 Jan 2025 09:58:35 GMT

I meant specifically when the mini error happens.

Re: Problem finding sky q box on network

kadie+louise — Sun, 19 Jan 2025 13:59:06 GMT

After 12am daily, probably after or waist update is happening which is a pest as well, all i want is to go to bed and watch TV but no I have to run down turn on qbox wait for that to do what it's doing then go back to upstairs mini box to sort out from then as well, sometimes it losses both internet and losses qbox but most times it's lossing qbox, I have had a new qbox and new mini box and had phoneline and broadband box replaced and added internet booster off sky this issue still happens

Re: Problem finding sky q box on network

Chodley — Sun, 19 Jan 2025 20:11:09 GMT

When you say after midnight - are we talking as late as 2 when it does its daily refresh cycle?

Re: Problem finding sky q box on network

kadie+louise — Sun, 19 Jan 2025 21:16:08 GMT

I go bed at 12, 1, 2, 3am mini box is like this at these times until I come down to qbox and turn on, as the Q light is blue on main qbox but after a couple of seconds it comes on and sometime the mini box is then working or sometimes I have to reactivate

Re: Problem finding sky q box on network

Chodley — Sun, 19 Jan 2025 22:02:30 GMT

Hmm

at 12 that's odd. At 3 it's expected.

Try setting the Eco mode to Active.

Re: Problem finding sky q box on network

kadie+louise — Sun, 19 Jan 2025 23:04:53 GMT

I have all that turned off but I will try active

Re: Problem finding sky q box on network

kadie+louise — Tue, 21 Jan 2025 00:44:20 GMT

Just had to reactivate to sky q box again it now working but still am having to mess around when I don't want to be, sounds petty but it's frustrating