https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-connection-issue/m-p/4887775#M684644 <P>I thought I'd share this as it may hopefully help others. &nbsp;I worked on a site where Sky Q mini was saying connected to network and connected to main Q box but no picture or tv guide. &nbsp;Both boxes are connected by Ethernet directly to the switch in the rack. &nbsp;I spent a whole day fault finding and found that one of the Samsung TV's (brand new Oct 24) was causing the sky connection issue. &nbsp;At any time the tv was connected to the network whether that be by Ethernet or WiFi with the Ethernet cable unplugged the sky Q mini would lose its connection. &nbsp;I've spent years in the AV industry and never come across anything like it. &nbsp;I've left the tv disconnected from the network and now using IR to control it instead of IP but at least the sky finally works. &nbsp;If you've tried all the setup process and checked cabling etc, I'd suggest removing everything from your network apart from Sky to see if the sky works. &nbsp;If it does, something on your network is causing the issue. &nbsp;</P> Mon, 20 Jan 2025 22:57:48 GMT Chris464 2025-01-20T22:57:48Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-connection-issue/m-p/4887775#M684644 <P>I thought I'd share this as it may hopefully help others. &nbsp;I worked on a site where Sky Q mini was saying connected to network and connected to main Q box but no picture or tv guide. &nbsp;Both boxes are connected by Ethernet directly to the switch in the rack. &nbsp;I spent a whole day fault finding and found that one of the Samsung TV's (brand new Oct 24) was causing the sky connection issue. &nbsp;At any time the tv was connected to the network whether that be by Ethernet or WiFi with the Ethernet cable unplugged the sky Q mini would lose its connection. &nbsp;I've spent years in the AV industry and never come across anything like it. &nbsp;I've left the tv disconnected from the network and now using IR to control it instead of IP but at least the sky finally works. &nbsp;If you've tried all the setup process and checked cabling etc, I'd suggest removing everything from your network apart from Sky to see if the sky works. &nbsp;If it does, something on your network is causing the issue. &nbsp;</P> Mon, 20 Jan 2025 22:57:48 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-connection-issue/m-p/4887775#M684644 Chris464 2025-01-20T22:57:48Z