topic Waiting for sky installation in Sky Q

Waiting for sky installation

AnishPatel10 — Mon, 20 Jan 2025 17:05:34 GMT

I have waited all day for a sky installation-

i received 3 messages saying they will come today between 12-5

with a method to track order

when following the link it does not work.

trued calling several times and all the help people have no way of confirming my identity to proceed with the tracking process

Re: Waiting for sky installation

Laing1 — Mon, 20 Jan 2025 18:22:13 GMT

@AnishPatel10 wrote:

I have waited all day for a sky installation-

i received 3 messages saying they will come today between 12-5

with a method to track order

when following the link it does not work.

trued calling several times and all the help people have no way of confirming my identity to proceed with the tracking process

@AnishPatel10 unfortunately there is nothing we can do as you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Sometimes other jobs before yours take longer and the engineer doesn't have time to gert to everyone. There could be other reasons such as taken ill, involved in an accident etc. All you can do is contact Sky in the morning to see what is happening

Re: Waiting for sky installation

SBarrett1 — Tue, 21 Jan 2025 08:32:31 GMT

I had the same issue yesterday, timeslot 12-5, at 4.50pm I received a text from Sky to say the Engineer wasnt coming and to reschedule! I was less than impressed.