Sky Q changing selected router itself.

Rich5ltr — Mon, 20 Jan 2025 15:24:13 GMT

Some weird things happeneing with my Sky Q and need some help.

1) I have Sky Q with 3 Mini Boxes two via Wifi the other on ethernet.

2) It's been fine for a couple of years but recently the Mini boxes started losing network connection.

3) I use BT Internet and have two internet connections i) the BT connection to the router and ii) I understood Sky will not connect to a Google mesh so I have had it connected to the BT router however I tried the Google mesh as an alternative to see if it was better.

4) Now I cannot get it to get back to the BT wifi.

5) When I select network and reset and enter my BT router's name and password I press confirm. Next time I look Sky q has reverted back to teh Google meshnetwork!

6) How do I get the Sky Q box to stay with the network I tell it?

Or... does Sky Q work with Google Mesh on a BT Internet wifi connection?

Having had it working fine for 2 years it's driving me mad today... 🙄

Re: Sky Q changing selected router itself.

Tom-W19 — Tue, 21 Jan 2025 08:45:57 GMT

Hi @Rich5ltr

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Sky Q changing selected router itself. in Sky Q

Sky Q changing selected router itself.

Re: Sky Q changing selected router itself.