https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4886967#M684562 <P>My Sky Q box is no longer recognising vodaphone broadband. Constant message 'router is offline' - however all other devices are connected. We have tried connecting with ethernet cable but this does not work either. Sky mini box also unable to connect to Q box. Presume due to wifi issue</P> Mon, 20 Jan 2025 10:22:03 GMT SallyLabrum 2025-01-20T10:22:03Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4886967#M684562 <P>My Sky Q box is no longer recognising vodaphone broadband. Constant message 'router is offline' - however all other devices are connected. We have tried connecting with ethernet cable but this does not work either. Sky mini box also unable to connect to Q box. Presume due to wifi issue</P> Mon, 20 Jan 2025 10:22:03 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4886967#M684562 SallyLabrum 2025-01-20T10:22:03Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4887357#M684592 <P>I've escalalated this post to Sky, look out for a blue &amp; ree chat bubble.</P><P>&nbsp;</P><P>btw, always do a full network reset on the Q</P> Mon, 20 Jan 2025 15:20:25 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4887357#M684592 Chodley 2025-01-20T15:20:25Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4887928#M684661 <P>Thanks for escalating. We've sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4309797">@SallyLabrum</a></SPAN>.</P> Tue, 21 Jan 2025 08:35:13 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-does-not-recognise-broadband/m-p/4887928#M684661 Tom-W19 2025-01-21T08:35:13Z