topic Re: Sky Q no internet in Sky Q

Sky Q no internet

Budgie1 — Sat, 18 Jan 2025 20:44:52 GMT

My sky q box tells me I have no internet but my sky router has 4 green lights and sky service checks tells me everything is ok

Re: Sky Q no internet

oldfella — Sat, 18 Jan 2025 21:15:00 GMT

@Budgie1 wrote:

My sky q box tells me I have no internet but my sky router has 4 green lights and sky service checks tells me everything is ok

Hi @Budgie1

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Sky Q no internet

Budgie1 — Mon, 20 Jan 2025 06:55:38 GMT

I've tried that with the help of a sky helper it does work for a short time but it stills drop out again it seems it might be the area where we live

Re: Sky Q no internet

Chodley — Mon, 20 Jan 2025 07:21:20 GMT

No, it's the Q having rubbish wifi. It's not telling you the internet connection itself has a problem, it's telling you that IT can't get to the internet.

Which router do you have?

Re: Sky Q no internet

Budgie1 — Mon, 20 Jan 2025 07:23:13 GMT

I do have a sky router biggish square one with 4 green lights

Re: Sky Q no internet

Chodley — Mon, 20 Jan 2025 07:24:12 GMT

What colour and/or model? Is it the Max router?

Re: Sky Q no internet

Budgie1 — Mon, 20 Jan 2025 07:27:59 GMT

It's black I can't see a model name on it sorry

Re: Sky Q no internet

Chodley — Mon, 20 Jan 2025 07:42:07 GMT

Ok so it shouldn't be the Max one (which I believe is white) which has more compatibility issues with the Q.

Presumably it's been working fine before? What happens if you reset the network on the main Q box with any minis completely powered down?

Re: Sky Q no internet

Budgie1 — Mon, 20 Jan 2025 09:31:19 GMT

After a reset it all seems to work for a short while then it's back to showing no internet on the q box