topic Re: Downgrade my package in Sky Q

Downgrade my package

Stuartm92 — Sun, 08 Oct 2023 11:25:28 GMT

Is there anyway if downgrading online as there is no phone signal in my home area due to the mast being worked on

Re: Downgrade my package

oldfella — Sun, 08 Oct 2023 11:27:05 GMT

@Stuartm92 wrote:

Is there anyway if downgrading online as there is no phone signal in my home area due to the mast being worked on

Afraid not @Stuartm92

You need to speak directly to Sky.

https://www.sky.com/help/articles/change-your-package-2

Re: Downgrade my package

Daniel0210 — Sun, 08 Oct 2023 11:27:56 GMT

@Stuartm92
TV
To remove part of your TV package you will need to contact Sky and give the appropriate 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget to keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of your notice period.

Re: Downgrade my package

Stuartm92 — Sun, 08 Oct 2023 11:29:08 GMT

I can't call due to no signal

Re: Downgrade my package

GD1 — Sun, 08 Oct 2023 11:30:43 GMT

@Stuartm92 Have you tried the messaging service on the links provided?

Re: Downgrade my package

Daniel0210 — Sun, 08 Oct 2023 11:31:49 GMT

@Stuartm92

@Daniel0210 wrote:

@Stuartm92
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Re: Downgrade my package

Remote+voice — Sat, 02 Dec 2023 16:18:42 GMT

Cancel my sky sports and TNT sports subscription, from today 2nd December 2023.

Mr william kennedy

Re: Downgrade my package

Daniel0210 — Sat, 02 Dec 2023 16:21:08 GMT

@Remote+voice
You’re not talking to Sky Customer Services on here. This forum is where customers try to help other customers.

To remove part of your TV package you will need to contact Sky and give the appropriate 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

Re: Downgrade my package

mozzie1977 — Sun, 19 Jan 2025 03:24:41 GMT

Wish to downgrad package please

Re: Downgrade my package

Daniel0210 — Sun, 19 Jan 2025 05:31:31 GMT

@mozzie1977
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

To remove part of your TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv