topic Losing connection to sky q mini boxes completely and losing Internet connection in Sky Q

Losing connection to sky q mini boxes completely and losing Internet connection

MBondy — Fri, 17 Jan 2025 21:44:01 GMT

I keep Losing connection to sky q mini boxes completely in the last 2 weeks and losing Internet connection to my Sonos system which runs throughout the whole house, app doesn't find my system any of them.until I reset all the Mains incoming broadband, complete power down every time. It wasn't like this until recently so a problem must lay somewhere. Regards

Re: Losing connection to sky q mini boxes completely and losing Internet connection

Tom-W19 — Sun, 19 Jan 2025 15:04:45 GMT

Hi @MBondy

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147