topic Recording service not available in Sky Q

Recording service not available

Sarah2811 — Fri, 17 Jan 2025 20:26:57 GMT

The above has come up on my sky. I have rebooted. Does anyone know whether there is a fault

Re: Recording service not available

oldfella — Fri, 17 Jan 2025 20:36:31 GMT

@Sarah2811 wrote:

The above has come up on my sky. I have rebooted. Does anyone know whether there is a fault

If you also cannot make any new recordings then you may have a hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Recording service not available

Sarah2811 — Fri, 17 Jan 2025 20:48:32 GMT

Thank you for your response. The hard drive is not full and the box is only a few months old. It just says service not available

Re: Recording service not available

TimmyBGood — Fri, 17 Jan 2025 20:51:39 GMT

@Sarah2811 wrote:

The hard drive is not full and the box is only a few months old.

That doesn't rule out a disk fault. Recording on Sky Q is entirely local, and a wider Sky issue cannot affect it.

Re: Recording service not available

oldfella — Fri, 17 Jan 2025 20:51:20 GMT

@Sarah2811 wrote:

Thank you for your response. The hard drive is not full and the box is only a few months old. It just says service not available

Can you make new recordings @Sarah2811 ??

Re: Recording service not available

MollyP1972 — Tue, 11 Feb 2025 21:30:08 GMT

I'm having very same issue. Not showing any recordings or anything scheduled to record. I also can't access any of the apps etc.

I have reset my box. I have an engineer booked to come out towards end of month for our mini box. Will he take a look at main box too or do I need to go back to them and have them add that to my call out?

Re: Recording service not available

Laing1 — Wed, 12 Feb 2025 16:09:41 GMT

@MollyP1972 wrote:

I'm having very same issue. Not showing any recordings or anything scheduled to record. I also can't access any of the apps etc.

I have reset my box. I have an engineer booked to come out towards end of month for our mini box. Will he take a look at main box too or do I need to go back to them and have them add that to my call out?

@MollyP1972 the engineer should sort all your boxes out whilst they are with you just explain to the engineer all the problems