topic Re: sky upgrades package without my permission in Sky Q

sky upgrades package without my permission

No20 — Fri, 17 Jan 2025 16:31:13 GMT

Sky updated my package with Sky Cinema and Ultra HD without informing me. I had cancelled them before the date and they ignored it.

Is this the new way of forcing people to pay!

Re: sky upgrades package without my permission

Mark39 — Fri, 17 Jan 2025 16:33:46 GMT

How did you cancel? Did you receive confirmation of the cancellation?

Re: sky upgrades package without my permission

No20 — Fri, 17 Jan 2025 16:57:23 GMT

yes

Re: sky upgrades package without my permission

nigea99 — Fri, 17 Jan 2025 17:19:11 GMT

@No20 wrote:

Sky updated my package with Sky Cinema and Ultra HD without informing me. I had cancelled them before the date and they ignored it.

Is this the new way of forcing people to pay!

hi @No20

I don't know if this is applicable in your case but all SKY's rolling subscriptions require 31 days notice, so if any add ons were given as free trials etc these still need to be cancelled 31 days before the trial ends