topic Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting in Sky Q

The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Flossybob — Sun, 25 Jun 2023 08:11:24 GMT

Keeps disconnecting to the Wi-Fi so can't use any apps or searches

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

oldfella — Sun, 25 Jun 2023 08:37:27 GMT

@Flossybob wrote:

Keeps disconnecting to the Wi-Fi so can't use any apps or searches

If this is your main Q box try a Network reset.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Ryan300 — Tue, 27 Jun 2023 11:36:17 GMT

I have the same problem so does a lot of people in the area it's obviously a problem with sky not our routers.... they are just pawning us off with the usual reset jazz but it keeps doing it all the time so frustrating because your paying for a product that is clearly not working. 😡

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

skibob — Tue, 27 Jun 2023 14:02:59 GMT

Currently experiencing similar connectivity issues with both Sky Q Box and Ski Q Mini-Box. Having to reset these every day now despite good broadband/wifi. Getting somewhat miffed at the lack of reliability for the cost of the equipment.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Ryan300 — Tue, 27 Jun 2023 15:05:08 GMT

Oh I'm with you skibob it's a joke but I know of lots of people having same issue but only with sky! So it's an issue at there end not ours.... I work 60hrs a week I get a day off and full of connectivity issues... I firmly expect a refund for not honouring a working product.... it's be coming a joke.I'm not paying for something that's not working or providing a service to me.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Ngj21 — Mon, 31 Jul 2023 06:14:06 GMT

I'm having exactly the same problem . Everyday having to put in Wi-Fi password since we changed from sky broadband to another provider

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Barbie12 — Sun, 03 Sep 2023 18:53:15 GMT

I'm getting the same problem too. Keep switching it off at the mains but it won't puck up my Internet at all now 😡 put the ssid in and password and says nope can't find it. Driving me mad now as got stuff I want to watch on apps etc and can't because of connection issues

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Dooble — Mon, 04 Sep 2023 08:00:46 GMT

I have the same issue.

The main SkyQ box will not maintain a Wi-Fi connection, and neither will the mini box. Both boxes have the latest software, I've reset both boxes, still doesn't fix it.

I click 'home' and all I get is 'Please wait...' or 'Sorry, there are currently no programmes of this type available'

I opened the network settings, and you can sit there and watch the network change from a tick, to a cross, back to a tick, then a cross again.

I phoned Sky and explained everything I tried, and yet they still ask me to repeat the process. I told them I had problems earlier in the year, and that a Sky engineer came out. He put a new dish up, and swapped out the mini box, but the problems persist. He told me that an engineer hasn't been to my property since 2011, and as good as called me a liar.

I demanded that another engineer comes out to try and resolve the issue, but they refused.

I'm totally sick (removed) that comes with Sky. They do not give a (removed) about their customers, as long as they take your payments each month.

Moderator notes: removed inappropriate language

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Dooble — Mon, 04 Sep 2023 00:30:10 GMT

I wrote a long post about the same problem, but it got deleted.

I've noticed that a lot of old threads with Sky Q complaints have all been deleted.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Chodley — Mon, 04 Sep 2023 06:02:47 GMT

Use ethernet (or powerlines) if you want to stay sane.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Laing1 — Mon, 04 Sep 2023 11:09:12 GMT

@Dooble wrote:

I wrote a long post about the same problem, but it got deleted.

I've noticed that a lot of old threads with Sky Q complaints have all been deleted.

@Dooble your original post is back. It was probably picked up by the spam filter but after being reviewed was put back. The spam filter can be a pain at times.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

fuzzilogic — Sat, 09 Sep 2023 14:21:21 GMT

Having this issue as well, started when I got my Sky Box Mini. I wired the mini to my router, and that stablished it's connection, but sky q box via wifi isn't sticking.

This needs to be looked into, asap, do engineers monitor these threads?

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Chodley — Sun, 10 Sep 2023 12:00:56 GMT

@fuzzilogic wrote:
Having this issue as well, started when I got my Sky Box Mini. I wired the mini to my router, and that stablished it's connection, but sky q box via wifi isn't sticking.

This needs to be looked into, asap, do engineers monitor these threads?

Doubt it but pervasive issues do get picked up by the team that do monitor them.

problem with wifi is so many different issues can cause the same symptoms

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

stereohaven — Sun, 10 Sep 2023 12:14:47 GMT

@Chodley wrote:
Use ethernet (or powerlines) if you want to stay sane.

The best thing you can do with Sky Q for stability and your own mental health is remove the "Q mesh" from the equation. The hardware and software is shonky at best.

Hardwire the main Q box if possible, turn off WiFi in the settings on all boxes, Powerline connections for any mini boxes and make sure any updates don't turn WiFi back on.

Mine has been solid for 3 years now on Sky and then BT broadband.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

fuzzilogic — Sun, 17 Sep 2023 15:10:01 GMT

I managed to ethernet both up using an eero mesh network config, and it's working fine now.

But this is definitely an issue Sky needs to sort out.

Q UDH box connected to wi-fi check

Connect Mini Box to wi-fi check

Q USH box disconnected from wi-fi and can't reconnect

Connect Mini Box to ethernet check

Q UDH box still can't connect

Both boxes via ethernet and it's fine.

Still not adequate, as I've to buy additional hardware now (powerline) to get this working ...

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Jojo1312 — Mon, 18 Sep 2023 20:03:10 GMT

We have issue at similar times when watching anything on Apple, paramount or Netflix. Coincidentally only started after I requested to stop sky insurance cover . Having to reset each time. Makes you wonder eh?

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Chodley — Tue, 19 Sep 2023 07:20:59 GMT

"Makes you wonder eh?"

Not really. I will readily blame the Q's flakey networking ahead of any consipracy theory.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Chodley — Tue, 19 Sep 2023 07:57:56 GMT

@fuzzilogic wrote:
I managed to ethernet both up using an eero mesh network config, and it's working fine now.

But this is definitely an issue Sky needs to sort out.

Q UDH box connected to wi-fi check
Connect Mini Box to wi-fi check
Q USH box disconnected from wi-fi and can't reconnect

Connect Mini Box to ethernet check
Q UDH box still can't connect

Both boxes via ethernet and it's fine.

Still not adequate, as I've to buy additional hardware now (powerline) to get this working ...

I assume UDH and USH in that are both supposed to say UHD, i.e. you mean the main Q box?

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

buzzzer — Thu, 28 Sep 2023 07:31:05 GMT

I thought this might be just a problem with my wifi router but never had a problem with my sky hd just upgraded to sky Q a week ago and the Q box disconnected as soon as the enginner drove out the street now struggling to keep a connection at all, loojs like i will have to go use eth cable.

Re: The box keeps disconnecting to the wifi so can’t use search or any apps.I keep resetting

Chodley — Thu, 28 Sep 2023 17:52:39 GMT

@buzzzer wrote:
I thought this might be just a problem with my wifi router but never had a problem with my sky hd just upgraded to sky Q a week ago and the Q box disconnected as soon as the enginner drove out the street now struggling to keep a connection at all, loojs like i will have to go use eth cable.

I would if I were you