no satellite signal , it was off then came back for 24 hours and gone off again .

Melanie+E — Thu, 16 Jan 2025 14:37:13 GMT

no satalite signall , i had an engineers visist booked but it cam back on for 24 hours and it has just gone off agin . i have rebooted it , and checked the wifi . still no signal .

Re: no satellite signal , it was off then came back for 24 hours and gone off again .

Daniel0210 — Thu, 16 Jan 2025 14:42:10 GMT

@Melanie+E

I have moved your post from the Broadband board as it's not a BB issue. As you've successfully managed to arrange an engineer you must have Sky Q.

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Hopefully you didn’t cancel the engineer.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

topic Re: no satellite signal , it was off then came back for 24 hours and gone off again . in Sky Q

no satellite signal , it was off then came back for 24 hours and gone off again .

Re: no satellite signal , it was off then came back for 24 hours and gone off again .