topic Re: Sky Q mini doesnt work in Sky Q

Sky Q mini doesnt work

Isabel8 — Wed, 15 Jan 2025 16:49:13 GMT

Sky Q mini doesn't work. Does it need to be in range of main box?

Re: Sky Q mini doesnt work

PandJ2020 — Wed, 15 Jan 2025 17:00:23 GMT

@Isabel8 wrote:
Sky Q mini doesn't work. Does it need to be in range of main box?

Yes.

Re: Sky Q mini doesnt work

oldfella — Wed, 15 Jan 2025 18:30:03 GMT

@Isabel8 wrote:

Sky Q mini doesn't work. Does it need to be in range of main box?

Hi @Isabel8

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini doesnt work

Isabel8 — Wed, 15 Jan 2025 23:57:00 GMT

Many thanks for this. I think the problem is we have thick stone walls that cause signal problems. I use ethernet cable direct from router to TV. Mini box was for opposite wing of house that just about works through powerline system. Didn't realise the mini needed to talk to the main Q box. Think I will give up. Don't really need sky on the kitchen TV. Now want to try and get money back. It was hard sell when we gave up Sports and they downgraded Netflix to advert version without telling me. Bunch of chancers.