topic Re: Return of Sky equipment in Sky Q

Return of Sky equipment

KP91 — Wed, 15 Jan 2025 12:51:48 GMT

Hi,

I returned sky equipments in my own packaging with label generated from Royal mail as I didn't receive sky packaging by the time I needed to return the equipments. Royal mail shows successful delivery of equipments but I am receiving email from sky saying equipments are not received and I may be charged. I have left UK and tried to call them from overseas but was not successful and it seems they do not have dedicated email for these issues. Chat assistant was not helpful either and there was no option to chat with human. Could you please suggest to resolve this?Many thanks.

Just to add I had put in one note with my details in package.

Re: Return of Sky equipment

lettice — Wed, 15 Jan 2025 12:59:38 GMT

This is common and the Sky messaging team on here can help for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/forums/replypage/board-id/skyq/message-id/684025

Re: Return of Sky equipment

Mr+Flibbles+86 — Wed, 15 Jan 2025 13:17:05 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Return of Sky equipment

Chodley — Wed, 15 Jan 2025 14:22:53 GMT

Just a small aside on the joy of the English language - "equipment" is a plural noun. Doesn't need an "s".

Re: Return of Sky equipment

KP91 — Wed, 15 Jan 2025 15:19:51 GMT

Thank you @lettice ..Sky team is in touch with me.

Re: Return of Sky equipment

KP91 — Wed, 15 Jan 2025 15:28:22 GMT

@Chodley Okay, thanks. I just hope Sky doesn't disregard my query because of not-so-required 's' 🙂

Re: Return of Sky equipment

Chodley — Wed, 15 Jan 2025 15:39:58 GMT

You should get a little live chat bubble come up on this page now that it's been escalated, once the agent responds.

This is quite a common issue by the way - the processing of returned equipment isn't as smooth as it should be.