topic Re: Created House Move Order But Wrong Address Added To Order in Sky Q

Created House Move Order But Wrong Address Added To Order

SarahJayne2568 — Wed, 15 Jan 2025 08:41:22 GMT

Hello,

I just placed an order for house move and put in my new address details etc. But when I look at my order its come up with my current address how can i get this changed please.

Re: Created House Move Order But Wrong Address Added To Order

nigea99 — Wed, 15 Jan 2025 08:53:41 GMT

@SarahJayne2568 wrote:

Hello,

I just placed an order for house move and put in my new address details etc. But when I look at my order its come up with my current address how can i get this changed please.

hi @SarahJayne2568

I have escalated your post to a SKY support team, who, hopefully, will be in touch & hopefully will be able to make sure all details are set up correctly for your move

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Created House Move Order But Wrong Address Added To Order

Lisa-P1987 — Wed, 15 Jan 2025 10:10:11 GMT

Thanks for escalating this. We’ve sent SarahJayne2568 an invite to chat.