topic Re: Recordings not linking together or showing thumbnails in Sky Q

Recordings not linking together or showing thumbnails

alizda — Sat, 04 Jan 2025 22:57:24 GMT

So my recordings aren't all linking together so I have 5 different thumbnails for the same programme and also it is only showing blank boxes and not picture of programmes? The settings all look correct and I've switched box off to reset but still the same ... I know not life changing but it's annoying not having all together as don't know which is the first to watch and then it won't automatically play next episode!

any ideas why its doing this and how I can correct it?

Re: Recordings not linking together or showing thumbnails

Tilly29 — Sun, 05 Jan 2025 01:19:02 GMT

Mines doing the same.

Re: Recordings not linking together or showing thumbnails

Boro+Bob — Sun, 05 Jan 2025 15:24:37 GMT

So is mine. I have switched the box off & on and done a software update.

Re: Recordings not linking together or showing thumbnails

Tilly29 — Sun, 05 Jan 2025 15:26:23 GMT

Did that sort the issue please
thank you

Re: Recordings not linking together or showing thumbnails

gowerdav1 — Sun, 05 Jan 2025 20:24:11 GMT

Ditto with mine and reboot doesn't resolve the situation.

Re: Recordings not linking together or showing thumbnails

gowerdav1 — Wed, 08 Jan 2025 17:05:52 GMT

Can now confirm that updating software and switching off and on does NOT resolve problem. Wonder if Sky can do something or advise???

Re: Recordings not linking together or showing thumbnails

Skydance — Wed, 08 Jan 2025 18:37:03 GMT

Me too, makes my brain hurt trying to pece things together. Tried re-boot and update - nothing changes. Consequenty I've given up and cancelled future recordings £100 a month, its really not good enough Sky!

Re: Recordings not linking together or showing thumbnails

kynda — Thu, 09 Jan 2025 12:11:12 GMT

Mine is doing same , shows each episode as a seperate box, no visible photo just a blank thu.bnail have to click on each one to check episode number . Tried reboot is there any resolution tbanks

Re: Recordings not linking together or showing thumbnails

gowerdav1 — Thu, 09 Jan 2025 14:37:25 GMT

Well that makes 6 of us with the same problem. and no idea of solution. Will Sky be able to help us???

Re: Recordings not linking together or showing thumbnails

Tilly29 — Thu, 09 Jan 2025 18:20:25 GMT

I have come back home and mine is now recording properly. I haven't done any resets. Perhaps sky monitor the chats and have rectified it ?

Re: Recordings not linking together or showing thumbnails

Tilly29 — Thu, 09 Jan 2025 21:18:06 GMT

Just noticed a programme I had recorded on series link ( when it wasn't working) is still showing as no thumbnail picture and individually. I haven't done any cancelled series link and then started again. Fingers crossed. Is everyone else's working now?

Re: Recordings not linking together or showing thumbnails

lisamcg3 — Thu, 09 Jan 2025 23:05:51 GMT

I'm havung the same issue - nothing seems to resolve it!

Re: Recordings not linking together or showing thumbnails

Tilly29 — Fri, 10 Jan 2025 01:11:59 GMT

I had the issues for about 9 days. I didn't do a reboot and today it's gone back to normal. Really strange.

hope everyone else's comes back.

Re: Recordings not linking together or showing thumbnails

Bluemoosey — Sat, 11 Jan 2025 13:29:36 GMT

Mine is still not resolved! Might have to speak to Sky

Re: Recordings not linking together or showing thumbnails

Tilly29 — Sat, 11 Jan 2025 21:09:51 GMT

How long has yours been like this? It's strange how mine has reverted to normal. Please post if you get any info and hope it gets resolved.

Re: Recordings not linking together or showing thumbnails

Bluemoosey — Sat, 11 Jan 2025 21:23:43 GMT

Thank you for your reply. it's been like it for around a week or so. I've rebooted and it's not made any difference.

Fingers crossed it clears soon x

Re: Recordings not linking together or showing thumbnails

lisamcg3 — Sat, 11 Jan 2025 22:26:38 GMT

Mine is still the same getting annoyed now.

Recorded programs thumbnails missing pictures

Zoggy1 — Sun, 12 Jan 2025 12:59:48 GMT

Suddenly my SKY Q recorded programs are missing the thumbnail picture for each recording.
The recording title is there in the thumbnail box, but no, or only a couple of pictures out of probably 60 recordings.

Re: Recordings not linking together or showing thumbnails

Tig99 — Sun, 12 Jan 2025 14:46:26 GMT

Turn off both Sky Q and TV at plug sockets and wait one minute. Turn both back on and using SKY Q REMOTE (Not Tv Remote) turn on TV and SKY Q BOX and go to SETTINGS Via the Home button.

Check to see if you have a Network Connection which should show a ✔️ If no ✔️ then go to Network Setup and follow instructions to reset your router connection.
Drop down list offers different connections, choose how your router is connected to your Sky Q.
Re enter your Router Password and that should solve the problem and all your Thumbnails and program stacks should appear.

When I checked originally for WiFi connection to my LG OLED using my TV remote it said I had a WiFi connection, but the SKY Q Box wasn't picking up the connection, but using the SKY Q REMOTE it showed there was no WIFI connection? It also said on Home screen that there was no connection to internet every time I turned on TV.
So try the above and remember, USE THE SKY Q REMOTE TO RESET YOUR NETWORK CONNECTION.

It worked for me after trying everything else.

And the on screen message about no internet connection vanished and Recordings thumbnails re appeared.
Good luck 👍

Re: Recordings not linking together or showing thumbnails

Bluemoosey — Mon, 13 Jan 2025 08:35:05 GMT

Thank you so much for the advice to switch off and reset via sky remote . I've tried this but unfortunately it still hasn't cleared. I checked and I had a full network connection and this didn't seem to be the problem 🫤

Still not sure why this won't clear or what started it in the first place!!

Any other ideas welcomed!!