topic Re: No sky tv in Sky Q

No sky tv

Kellylk81 — Wed, 15 Jan 2025 08:06:01 GMT

Can u tell me y my sky tv isn't working plz

Is there a problem in the area

Re: No sky tv

Ellie_TV — Wed, 15 Jan 2025 08:08:39 GMT

@Kellylk81 wrote:
Can u tell me y my sky tv isn't working plz
Is there a problem in the area

In what way is it not working? Are there any error messages on screen?

Re: No sky tv

Kellylk81 — Wed, 15 Jan 2025 08:11:03 GMT

On the screen it is saying currently affected by a problem with your satellite signal?

Everything was working last when I turned it off to go bed but this morning I've got this on y screen

Re: No sky tv

Daniel0210 — Wed, 15 Jan 2025 08:23:39 GMT

@Kellylk81

Satellite signals are not area based. It's either the whole country down or just your set up.

If you are seeing a message of “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels and

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.